For Security purposes, credit card numbers expire in our system after 21 days. Federal security regulations require the credit card number to expire in our systems. Your card can no longer be accessed for purchase or refunds. Refunds cannot be made after 21 days because of this regulation. We can offer exchanges, store credit and PayPal.
Returned orders over $500 USD are subject to a 25% re-stocking fee. Please allow 7 business days after receipt of your return for the refund to show up on your credit card statement.
Our products are unconditionally guaranteed against defects in materials and workmanship. If your item is defective we will repair or replace the item at no charge to you. Please send your defective item to us within three weeks of ship date along with an explanation on the Return Form (PDF) and we will make sure you receive a replacement.